We have a Broan Allure III hood range that was installed in 2003. It has a three-level light system and a five-level blower speed. Both are controlled by front mounted push-buttons. It is wired into a 20amp wall circuit that also includes one kitchen receptacle and three garage receptacles. It is an un-grounded circuit. The house was built in 1957.

Since the hood was installed, it has exhibited the following odd behavior: With no load elsewhere on the circuit, the light has only two levels, low and high. No mid-range. Further, when starting the blowers, at any speed, the lights go off and the blowers do not work. Nor do the blowers start even without the lights on. However, (and this is the good part!) if there is a high load elsewhere on the circuit, both lights and blower work perfectly. We've gotten around this by turning on the toaster that's plugged into the kitchen receptacle. Once the blower is on, we turn off the toaster and both blower and lights work fine - Three light levels, all blower speeds. Only a high load seems to affect this. A light won't work but the toaster or an espresso maker will. Both pull over 1000 watts.

We thought the circuit board in the hood was bad so just recently had it replaced. Same problem. Electricians are stumped. Any ideas as to where to troubleshoot next are appreciated. Barring a solution I guess I can get another brand, but my wife likes this one and it works in our kitchen design.

  • Are the push buttons real physical switches, or are they touch-sensitive pads? I wonder if the touch sensitivity was designed with certain assumptions and your lack of a ground changes those. I'm still trying to figure out how turning on the toaster helps though.
    – Moshe Katz
    Jan 20 at 21:46
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    Actual model number or link to it? If you remove the grids, isn't there a cover over its integral j-box? You need to 'hard wire' that thing and that thing only - to test that thing; you still have house wire in the equation. If it works fine then, then you're running a new line all the back to the load center and defuncting this one, because wtf is going on, IDK, and it ain't the thing. - If it's the thing, then ... obviously get a new thing.
    – Mazura
    Jan 21 at 3:59
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    @Mazura Which is why I came up with the extension cord test. But so far still has one segment of house wiring in the middle. Jan 21 at 5:14
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    "the hood will have a junction box built in to it which will have short wires or screw connections. That is where you need to connect the extension cord (might mean taking down the hood) to rule out any 'house wiring'". - don't forget to disconnect the house wire when you put the cord on, otherwise it doesn't count. And take pictures of the wires so you don't mess it up putting it back
    – Mazura
    Jan 21 at 5:57

1 Answer 1


TL;DR DANGER! Something's seriously wired wrong

None of this fits with a problem in the hood itself. It all points to a problem elsewhere. I can't think of an exact scenario, but possibilities include a miswired MWBC, a loose connection that heats up under high load making other stuff work better, something wired in series instead of in a tree configuration, etc.

I would start with the hood connection. Disconnect it and check voltage hot-to-neutral, hot-to-ground, neutral-to-ground. I know you said "no ground", but many houses of that vintage (like mine) actually have ground in a lot of places just no (or few) 3-wire receptacles. If you have a metal cable and/or metal boxes they will often be ground. You're looking for 120V (+/- a few is OK, consistency is what matters, will treat as 120V for the rest of this) hot-neutral and (if you have ground) hot-ground and 0V neutral-ground. Check it (carefully) with lights, toaster, etc. off, with lights on, with toaster on. Report any change in the voltage as that is an important clue.

The next step is to check every junction box on this circuit. Which may not be so easy, so start with the easiest - the known kitchen and garage receptacles. In addition to checking for loose connections (and redoing/tightening them) and backstabs (move to screws) and replacing any receptacles that appear burnt up or broken in any way, note if there are any locations with extra wires - e.g., black/red/white instead of just black/white, as that would be an indication of an MWBC. An MWBC miswired can cause all sorts of problems.

Probably unrelated, but extremely important for safety: GFCI. Even if you do not have ground available (and you may have it, even if you don't think you do), you can and should install GFCI to protect kitchen and garage receptacles. Especially kitchen - the risk around water is simply too high to ignore when GFCI provides a huge increase in safety at a very low price. But that requires understanding Line vs. Load, so pictures and details will be helpful before attacking that part of the problem. In addition to safety, GFCI can often help narrow down certain other types of wiring problems because it will only work if many (not all) aspects of the circuit are properly wired.

Another thing to (carefully) try:

Take an extension cord, chop the socket (female) end off, wire it up to the hood and plug it in to a regular receptacle (GFCI or not doesn't matter, that's not the issue) that is on a different circuit. If that works (lights, fan) normally, plug it into the same circuit (i.e., where the toaster plugs in) and see if that works normally.

If it works on a different circuit, then the problem is in the wiring of the bad circuit. If it works on the same circuit in a regular receptacle (but not in the usual permanent wiring) then the problem is with that wiring - i.e., box it connects to, box in attic, etc.

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    The plot thickens. 122 -> 118 is reasonable for a large load on a 20A circuit. What voltage does it show at the hood (i.e., disconnect the hood and use a tester on the wires as if it were a receptacle) with toaster on/off? Jan 20 at 20:54
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    Sorry, meant to add this: The voltage in the j-box going to the hood is 122. Nothing else in that j-box except the connection from the attic to the hood. I'll next check any j-box in the attic and, if possible, run a ground connection to the line going down to the hood. With the toaster on, 118.
    – JNZ
    Jan 20 at 21:06
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    An open neutral or series device is what came to mind for me as well.
    – isherwood
    Jan 20 at 22:07
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    Is that 5' wire from the j-box into the hood "part of the hood" or "part of the house"? Typically (but not always) the hood will have a junction box built in to it which will have short wires or screw connections. That is where you need to connect the extension cord (might mean taking down the hood) to rule out any "house wiring". A pain, but need to narrow this down. Very, very strange. Jan 20 at 22:47
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    Did it work the day the electrician installed it? Because if it didn't then he should be figuring it out - or determine that it truly is a hood problem. Jan 20 at 23:16

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