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We are using smart locks. We need Tenant key and office master key to operate lock. Is this possible and how?

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    How could we possibly know? You haven't even told us what hardware we're talking about. Please revise your post to add enough detail for answers.
    – isherwood
    Commented Mar 16, 2023 at 12:54

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If you are referring to Weiser's "SmartKeyⓇ" technology, it can't be done.

These mechanisms are designed to be very easily rekeyable, but to accomplish this they had to use a non-conventional pin system, and it can work with only one key.

To get around this obvious deficiency, they have recently invented a lock with two separate cylinders. A large outer cylinder be rotated to switch the two inner cylinders between the active and unused positions.

To me, it looks like something Al Jaffee would have thought of, or maybe a mini Rube Goldberg device:

enter image description here

— SmartKey Re-Key Technology | Smart Alternative to Master Keying

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