I bought 2 cheapo Reliabilt locking door knobs with keys to replace the existing door knobs/locks on a breezeway (the keys to which were lost long ago) and I'm unable to get the keys that came with the new locks to work.
The lock sets had the same key code, so theoretically all 4 keys should work in either lock, but no matter how I insert the key, I can not get the cylinder to release so it will rotate and unlock.
I had tried the keys before installing anything and regardless of the position of the lock button on the inside door knob, I can't get the lock cylinder to rotate independent of the door knob like I'm used to seeing on working door knob locks.
Is there anything I could have done to shoot myself in the foot, or is it really possible that I got 2 lock sets that have incorrectly cut keys in the package?
It feels like a wrong key, or rather keys, to me but getting two incorrectly keyed door knobs seems highly unlikely to me. But maybe it's not unusual for bottom tier door knobs to malfunction straight out of the package...
I sure would appreciate any ideas as to what I could have messed up.
I've installed door knobs in the past and never had any problems like this and they seem like relatively simple devices, which leaves me baffled as to what might cause this malfunction or how to even begin to troubleshoot and/or fix it. Taking them back to Lowe's and seeing if they have someone who knows their way around door locks or maybe exchanging them for another pair with a different key code might be my only option if no ideas materialize.
TIA for any helpful hints.