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I have a Schlage Encode and unlocking and turning the thumb turn. I was able to take it apart but doesn’t seem like it’s catching when I turn it manually. Also a piece fell out that I’m assuming may be important. Any ideas on how to fix?

Deadbolt picture

This video is of my freely turning the part to move the tongue

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That is a broken deadbolt. As you say, it appears to be missing an important component. The Encode uses a tapered deadbolt so that it can more easily be operated by the small motor inside the lock, so I wouldn't expect it to be reliable with a standard deadbolt. You will likely need to go directly to Schlage for the part.

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  • This part is definitely not serviceable without serious compromise in reliability. The failed mechanism is most likely something like a gear tooth that broke off, so there's just no way you can repair that to anywhere close to the original strength.
    – Nelson
    Commented Feb 6 at 1:19
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    Yes, I'm referring to replacing the deadbolt, not repairing it. By 'the deadbolt' I mean the assembly shown in the video, not the whole deadbolt lockset.
    – KMJ
    Commented Feb 6 at 6:51
  • Yep. The bolt mechanism shown is a single replaceable part, not really worth repairing. Think about the hassle if your repair lasts just long enough to engage the lock and then refuses to retract the bolt...
    – keshlam
    Commented Feb 6 at 15:13
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    I was going to buy a standard Schlage deadbolt to replace but good to know these details. I actually was able to call Schlage (their customer service line takes forever) and they offered to ship a new one and at the same time since I couldn’t use my door lock they said to go buy a normal deadbolt and install temporarily while I wait for the replacement. They’d the reimburse me for that purchase and apologized for the inconvenience. Top notch customer service.
    – getrichordiediying
    Commented Feb 6 at 15:51
  • Good to hear! Also it's nice to know a regular deadbolt will work, at least temporarily. I bet it's a little more finicky than the tapered one this comes with, so keep an eye on it until you get the right part back in place.
    – KMJ
    Commented Feb 6 at 16:56

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