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I have a Whirlpool french door refrigerator (model WRX988SIBM) with the ice dispenser in the door of the refrigerator and it quit making ice the other day when I had to cut off my water for a few days to fix a leak (unrelated). I am not sure if these events are necessarily related but seeing as they happened around the same time I am wondering if it could be part of the problem.

The freezer temperature reads/is set at 0 when I check on the menu and I do not feel any water or any ice at all when I put my hand into the ice maker. I have not disconnected or turned off the water to the refrigerator, only to the house and the water dispenser still works properly. I have confirmed it is not the filter causing the issue.

Could this issue have been caused by the ice maker not having access to water for a few days? I can't think of anything else to try, if there are any other ideas on how I can get this working short of calling a Whirlpool tech please let me know.

  • My guess is that you dislodged some debris when you shut off the water, and it clogged the refrigerator line at some point. Maybe disconnect at the valve and check that. – isherwood May 29 '18 at 19:22
  • Thanks, I'll give that a look. Since I am getting water fine out of the water dispenser I would assume that would be fine but it's easy enough to check. – user1723699 May 29 '18 at 19:54
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    I have a different brand, but it’s worth mentioning, if water pressure is interrupted mine won’t make ice till again until it’s turned off and back on, via a switch on the ice maker itself. It’s listed as a “feature” in the manual but I can’t figure out how having to remember that infrequently needed task is a feature. – Tyson May 29 '18 at 20:00
  • @Tyson: I believe the feature is to prevent contamination during a boil-order type situation, after the water line goes down. – dandavis May 30 '18 at 5:21
  • @dandavis that makes sense actually. I wonder why they don’t explain that—they just call it “water stop” and don’t explain why it necessary. (Up until now I’ve always wonder why that would be a feature.) – Tyson May 30 '18 at 15:10

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