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I suspect it is some kind of mechanical or electric connection that is not working but am at a loss on how to find out how to fix it. It is a few years old but works fine.

I sometimes get it to work by opening or closing it or pushing on the door.

the door shuts tightly even when the error code says it is open.

EDIT The problem is intermittent.

TROMM Steam washer Model number: Wm2688HWM

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  • So, when you close the door, the machine acts as if you haven't closed the door? There's almost certainly a problem with the door sensor switch. Do you have the model number? – Daniel Griscom Jun 25 '16 at 1:02
  • yes, the machine thinks the door is open – Tim Jun 25 '16 at 1:03
  • Can you post the model number? – ThreePhaseEel Jun 25 '16 at 1:05
  • @DanielGriscom edited with model number – Tim Jun 25 '16 at 1:08
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According to this parts page: http://www.searspartsdirect.com/model-number/wm2688hwm/3204/0153200.html

you probably need a new washer door lock switch: http://www.searspartsdirect.com/lg-washer-parts/6601ER1004C/0026/795/model-WM2688HWM/3204/0153200.html

Part number 6601ER1004C; it's available from Amazon, both quickly (and more expensive) and cheaper (and more slowly).

To confirm, see if you can figure out how the door latches closed, and where the switch is, and then try operating it by hand.

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