My GE stackable washer and dryer combo stopped working after I pressed the button because of a loud noise. The load was not balanced. Now the washing, spinning rinse and lid lights are flashing. The start button is stuck and fabric softener button is on too. The technician is not sure what the problem is but has asked us to order door latch lid lock. The dryer is still working.
The model number is: gtup27oem1ww.
I do not want to purchase this part if it not necessary. Can someone assist with diagnosing the problem?