I've had a different experience than @Bea with angieslist.com. I don't have any insider connection to angieslist (other than being a customer). Perhaps the experience is different in other markets, since angieslist splits their subscriptions up regionally (I'm in north Alabama, USA). Or perhaps angieslist has changed over the past year since @Bea posted.
I strongly recommend that you read the full text of all angieslist reviews before hiring a contractor. It has been an invaluable resource for me personally over the last year. After floundering for years with bad plumbers & electricians, I've now found great ones almost exclusively via angieslist. For big jobs, I still meet with the contractor before hiring him (common sense still applies when using angieslist). I read bad reviews all the time on angieslist, so that criticism also doesn't apply in my experience.