I just installed a new 3 way "Smart" switch (the type used in home automation where you can control lights using your smartphone and various apps.), which allows you to control your lights automatically with your smart phone via the Wink hub. I have one light switch at the end of a hallway, and another switch at the other end. I figured i would just replace one of those switches with a new smart switch and the other one I would leave as a normal switch.
After installation though, I've run into some weird issues with the two switches. for starters, if the light is off, the old switch has to be flipped up, then back down, then up again, then back down before the light comes on. My smart switch makes a clicking noise when you turn it off and on, so when using the old switch I can hear the smart switch click when I flip the switch up almost like it's controlling the power flow to the smart switch. The smart switch on the other hand works great, unless the old switch is flipped up, then it doesn't work at all.
I've installed one of these smart switches before, but it was on a single pole switch and now a 3 way. I'm not an electrician, so while I can follow instructions and videos, I have a much harder time trouble shooting specific problems. Can someone explain to me whether this is normal or not? If need I can provide pictures of my smart switch wiring.
Sorry guys for the delay, I've been out trying to figure this situation out. Below is a link to the product on Leviton's website, you will see a downloadable PDF there that shows the instructions. As for how I wired it, it should be exactly as the instructions show. I connected an additional neutral wire to the bundle that was wire nutted within the box and connected it to the switch. With that wire, I now have a white neutral wire, a red wire, two black wires (One hot), and a ground wire in the box with the smart switch. The other box has 2 black wires, 1 red wire, and a ground wire.
Like I mentioned early, the smart switch works fine, if the old switch is flipped down, but if I flip the switch up, the smart switch no longer works. As for my intentions for the old switch, I really don't plan on using it too much, I just wanted it there in cases I left my phone in the other room and needed to quickly turn the light on with that switch. I thought that maybe 2 smart switches needed to be installed in order to make it work, so I grabbed another smart switch that I have installed in another room to see if that would make a difference. I replaced the old switch with the 2nd smart switch (same brand and everything) and once I had that installed it resulted in neither switches working. I couldn't use either one to turn the lights off or on. I have since reinstalled the old switch back in place of the 2nd smart switch and receiving the same issue as I originally stated.
Sorry If I was lacking earlier on details, I was trying to jump back and forth from fixing the issue and asking this question.