We had a coin trapped under our front loading washing machine drum (found out after it was removed).
The washing machine engineer got it out by prising the lip of the inside of the drum upwards, pulled out the coin, then bashed the edge of the drum back down with a metal wrench. This has now left the drum dented and the enamel scratched. I am currently in the process of complaining and getting the damage caused rectified.
Was this the only way he could've removed the coin? The scratches are now going to cause rust and potentially rip delicate clothing. It looks horrible too. See picture below.
Secondly, what is the best way to fix the damage that has now been caused? Can it be repaired or is a new drum/machine required?