My door latch that I purchased last year stopped retracting fully. It is a two-piece entry type. The upper is a deadbolt. The lower is a thumb press type. I replaced it last year for the same thing. It's almost a $200 lock set. It worked great at first but then slowly started to not retract completely and now we have to literally push down with our palm on the thumb handle in order to get the door open.

  • Is it the same with the door open? Or just closed?
    – crip659
    Commented May 11 at 14:39
  • In both positions
    – Russ
    Commented May 11 at 16:46
  • It's only a year old. Either you're buying the very cheapest of builder grade hardware that comes with no warranty (because it's so cheap), or it's still under warranty. Contact the manufacturer for a warranty replacement.
    – FreeMan
    Commented Jun 10 at 17:13
  • This question lacks detail necessary for good answers. I've solved many hardware problems with different brands and types, but I'd be guessing here.
    – isherwood
    Commented Jun 10 at 18:35

1 Answer 1


Typically, I'm afraid, this is mechanical wear. It may be possible to isolate and reverse or replace just the worn piece.

Sometimes it's an alignment issue, and slightly repositioning things and tightening the mounting hardware will do the job.

Both require that you have enough mechanical aptitude to see what isn't moving the way it should and why, I'm afraid.

Since you say this is a recent replacement: Any chance it is still under warranty?

  • For the price, I would expect more than a year if wear. Alignment problems causing it will be more hopeful.
    – crip659
    Commented May 11 at 16:03
  • That makes sense
    – Russ
    Commented May 11 at 16:46

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