One tv stopped working while all the others in the house work. Comcast guy claims the cable in my wall behind my fireplace went bad. They told me that before and were wrong. How can I check if there is no signal from the cable? He has another cable unsightly running across the fireplace.

  • 1
    What does "stopped working" mean? Hooked up through a cable box or direct? Power showing on TV and box? – bib Jul 11 '13 at 0:28

The equipment required to properly test a digital cable signal - not just the presence but the quality of is expensive and is unlikely to be something you would want to acquire. If a temporary cable runs works correctly then it would seem like the technicians assessment was correct, especially if it is run from the same splitter as your other line.

The existing cable might show continuity (i.e. there is no physical break), but if the cable or terminations are damaged then you will not be able to utilize this run.

Typically I would replace both ends of the cable before doing any further troubleshooting as these can pull off the cable if not installed well. You would also want to do this on the end of the cable that connects to the other side of your wall plate, and where the cable connectors to the splitter.

As for the unsightly cable, you could either get the cable company back to run it nicely, or if that is not something they will do (a lot of times they will not do any in-house runs) then you can contact an electrician or cable installer (alarm installers will often do this too) to run a new cable in your walls if it is not something you feel comfortable doing.

If you search for running cables on this site you will find some information on how to do so.

| improve this answer | |
  • If there was continuity he would have some signal or choppy signal. Most likely a mutant rodent chomped through his cable. Even if the cable hangs on a thread he will get signal.. it would be obvious the quality is bad. – Piotr Kula Jul 11 '13 at 8:40
  • not necessarily true with digital signals. analog yes. – Steven Jul 11 '13 at 11:28

I assume there should be some sort of splitter somewhere.

Something like this: enter image description here

So to test the cable you can move the suspect cable from one of the splitter outputs temporarily onto one of the outputs that you know works. Now plug a TV into it that you know for sure is working and see if you get signal. If not then there is something wrong with the cable, or the connections to the cable.

It could also be the splitter, so trying different output combinations may help you diagnose where the problem is.

| improve this answer | |

Not the answer you're looking for? Browse other questions tagged or ask your own question.