I'm the homeowner/landlord - I've changed the 1225 cartridges before with no problem....until tonight.

It has the Chateau style handle. Needed a little CLR to loosen screw but it came out. Cartridge came out with very little effort. Then I noticed the bottom was not attached!! Top and entire stem came of cartridge - the bottom pulled away and is STUCK.

I left it for the night with a rag drenched with CLR stuffed in with the remaining cartridge.

There was a lot of calcium build up on the inside of the handle but the CARTRIDGE itself looked like every other picture of an old cartridge. HELP - this is a rental unit. I had some "little things" to fix and decide to updated smoke detectors while there ($300). I rent the house to my best friend - fortunately didn't freak out that the water is turned off overnight.

Any advice? I need to fix this asap and get the water on. A big $$ hit from a plumber will wipe me out for the month.

  • Could you turn the water off at the under-cabinet valves and at least get the water back on in the rest of the house?
    – RetiredATC
    May 10 at 3:41

1 Answer 1


The new cartridges come with a plastic "key" that you are supposed to use after pulling the retaining clip but before attempting to remove the cartridge. This loosens the barrel/sleeve to help ensure that it comes out when you pull.

Since you did not use it (or you did but the barrel/sleeve still got stuck), you will likely need to rent or buy a special puller tool. The good ones are expensive ($80) to buy but good plumbing shops rent them. Ask around plumbing and hardware shops (not the "big box" stores) to find somewhere that rents a "Moen Puller". Mine looks like this:

enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.