I am in the middle of having 18 windows replaced with what are supposed to be Pella Series 250 windows1, by a large US national based home remodeling firm. In inspecting the new windows I see that all of them have visible and exposed seams at all 4 corners of both top and bottom panes, and that some even present injury potential if you caught your finger the wrong way.
One of the features that the salesperson sold us on was Pella's seamless design.
When I just called him, his response was (without batting an eye) "Obviously we'll compensate you for this", and "Sometimes you get a bad batch from the factory", and made no offer to actually correct this.
I only familiar with Pella by name and reputation of supposedly being decent quality (yes, I just also learnt about the class action lawsuit from 2019), so I don't know their level of quality control. So my questions are:
Is it possible to repair a seam like this in order to make it flush with the frame?
Is this level of quality control typical from Pella2
(1) I have collected the paperwork stuck to some of the windows and it appears to genuine Pella windows, including installation instructions, shipping and batch number stickers, and warranty cards. And the latching hardware says Pella in the same font that I can see on the Pella website.
(2) I don't know if this is going to be more suited for the legal stack exchange. The lack of surprise from my sales person was troubling, to say the least.