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I have a GE side-by-side fridge with bottom freezer. It has an IMC-701 icemaker. It looks very very close to this icemaker from a Samsung freezer. It is entirely empty.

I've checked/tried:

  • The water filter - there's none, it has a bypass plug, and water comes out of the water dispenser just fine
  • The inlet hose - seems clear of ice
  • For ice dams - there's no ice anywhere
  • The fridge temp - set to 38 for fridge, -2 for freezer
  • Pressing the "test button" and holding it for five seconds. Nothing happens.
  • The ice detection arm - maybe it's stuck in the up position? I cannot see any way of making it come down, as the spring pushes it up every time as if it were intended to always be up.

In addition I should note that there's something dripping ice into the compartment of the fridge. I've cleaned out the drain valve recently, but there's still a layer of ice sitting on the bottom of the fridge.

Does anyone have a video of how the ice detection arm should be working on this particular model? Or any other tips or things to check?

Pictures: Icemaker arm Icemaker arm down

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  • Often there is a reset switch. Have you looked for it?
    – jwh20
    May 23 at 21:43
  • @jwh20 according to Caesar's Appliances the test button is the reset button. I held it for 10 seconds and received no feedback - no chime, no motor moving - but it says to wait 24 hours from that, so I guess I'll check back tomorrow.
    – freyley
    May 24 at 0:20
  • No progress on it doing anything.
    – freyley
    May 25 at 1:27
  • I googled that IMC-701 icemaker. Have you looked at Google's result. The section that provides similar questions, lists several things you can try in trouble shooting. Jun 7 at 1:54
  • Follow up on the ice detection arm. Try holding down with a rubber band. Sometimes they are installed incorrectly, or one end of the arm has fallen out and the icemaker 'thinks' that the arm is up and thus that the ice bin is full
    – gbronner
    Jun 8 at 12:46
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+25

Even without the model# for your fridge and searched IMC-701 icemaker troubleshooting, I did find this at hunker.com that might help:

GE Ice Maker Isn't Working
When your GE refrigerator isn't making ice, you'll first want to identify the shutoff switch for your refrigerator's ice maker. Shut off this part of the appliance and leave it off for at least 30 seconds.

While the power is off, locate the arm within the ice maker, which is a thick wire. This arm, also called a feeler, is what tells the unit to stop producing ice when it comes into contact with ice cubes. Restore power to the ice maker.

Next, push up on the arm or feeler three times. This will reset the unit. Restore all power and attempt to run an ice-making cycle. If it works, you're all set. If not, be sure that nothing is clogging the ice machine chute and try the entire process again if ice cubes were lodged inside.

This only a smaller portion of that page, so it's worth a look.

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  • I thought all the IMC-701 icemakers were the same, so I didn't post the model, but here it is: GFSS6KKYASS.
    – freyley
    Jun 8 at 16:54
  • This icemaker does not have one of the wire arms that the others do, so I don't know how to push up or down on the wire arm. It has a springloaded plastic slotted spoon-like arm that I wonder if it's the equivalent. I'll add pictures to the post.
    – freyley
    Jun 8 at 16:55
  • I have tried turning it off and on again, and pulling down on the slotted spoon arm 3 times.
    – freyley
    Jun 8 at 16:58
  • @freyley well sometimes it can help..i did find this video about Samsung's youtube.com/watch?v=JrloHZis2NM looks like same icemaker. and this.. youtube.com/watch?v=JrloHZis2NM Just the model # search gave me this: geapplianceparts.com/store/parts/assembly/GFSS6KKYASS Jun 8 at 22:26
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This video about how to debug an icemaker failure with a voltmeter is potentially helpful, but I haven't figured out which kind the IMC-701 is, so I haven't taken it apart and tried it yet. https://www.youtube.com/watch?v=OWgZg8BD21o

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There might be something frozen inside you can't see.

Let it thaw out for of couple of hours with the door open. But first eat any and all the ice cream.

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  • Keep in mind that in a typical side-by-side refrigerator/freezer, the temperatures of the two sections are linked. If you leave the freezer open, the refrigerator may get too warm for safety. If you have an "extra" refrigerator, move everything down there temporarily. If not, get a cooler/ice chest and fill it up with some ice and the most perishable stuff (i.e., meat, dairy, etc. - don't worry about fruits/veg. & drinks (except milk)). Jun 8 at 17:22
  • ice cream Jun 8 at 22:14
  • I've lived in homes I was renovating. After the 2nd or 3rd faulty fridge, I have learned to keep a standard ice cooler at the ready. Jun 15 at 3:46

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