I am looking for some advice here. I own a cleaning business, and a client is claiming that my staff cracked their mirror. They've been long-time clients, AND are very quick to complain about things that are showing normal wear and tear (such as a cracked plastic water guard at the bottom of a swinging shower door).
This particular staff is my most trusted, has broken things in the past (it happens in cleaning), and has always been very forthcoming. Well, two weeks after she cleaned this home, the clients send me these photo, saying they had the installer check it out, and he deemed that it must have been excessive pressure on the light fixture that caused this crack.
At first glance, my guess is that this has to be a common problem with mirrors with holes cut out for junction boxes. Also, my staff says if she had noticed something like that she'd have pissed her pants. Her words, but I would have, too! They sent me these photos, and they've also conveniently removed the EXIF data, so I can't see when the photos were taken. You can also see that shower is pretty dirty, so it wasn't taken right after the clean or within a couple days. I can't imagine they would have waited two weeks to bring this up if it truly happened when they claim it did. And this is their master bath, so there would have been no missing it.
I'm not one to shy away from owning mistakes and being accountable, AND I feel like we're being scapegoated here. What are the odds that dusting a light fixture would cause this if it weren't already faulty or cracked?
How often do these types of mountings cause problems like this?
The crack is so clearly coming from where the light fixture is tightened.