Awhile back we had a new electrical service put in, and they put in a whole new service mast and the works. But the old service mast is still sitting there because there are other services connected to it. One is the Spectrum cable internet and I've been fighting with their electrical service about it. But the other one is a telco demarcation point for an analog phone line. I know the demarcation points are the property of the company and so forth, but as far as I can tell the telco that installed this no longer exists and none of the telcos I've contacted have wanted to come out and move or remove it.

So in this specific situation, where there is no longer mains voltage going to the mast, and no telcos want to take responsibility for the box, can I remove it? If not, who else can I call?

EDIT: I realized that the cable from the demarcation point is still connected back to the pole. I thought I had previously seen that it was disconnected. I'll have to convince a telco to do something about it.

  • Where are you located? For safety purposes, NOTHING should be attached to or using the electrical service mast other than your electrical service wires.
    – Gunner
    Commented Mar 31, 2021 at 23:53
  • 5
    Which telco? Most of those that no longer exist DO have companies that bought their stuff, and they didn't go out and replace it with differently branded boxes when they did. In some cases there are 4 or 5 generations of who bought what from whom to sort through. Do you have a picture of this setup you could edit in? it IS very unusual to have anything actually attached to (not just near) the actual service mast.
    – Ecnerwal
    Commented Mar 31, 2021 at 23:53
  • Is there a communications (phone) outlet through your cableco box? Commented Apr 1, 2021 at 2:59
  • Removing the point of connection may violate code as 1 is required in many areas. Yes even if not currently in use.
    – Ed Beal
    Commented Apr 1, 2021 at 13:22
  • If a storm brought down your copper pairs nobody would ever notice. Just sayin'. And the demarc goes to the electronics bin at your recycling depot. @edbeal there are regs requiring a home to have phone service???
    – jay613
    Commented Apr 4, 2021 at 23:56


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