1
  • GE Zigbee Smart Dimmer
  • I can't get it to turn on
  • I have tried 2 different ones and neither will turn on
  • The only way we can get them to turn on is by putting both wires in the same hole, but then it obviously won't turn off

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  • @MilesBudnek The instructions do not show a connection to a neutral.
    – JACK
    Feb 25 '21 at 19:01
  • @JACK Hmm, you're right. I assumed that was the same GE Zigbee dimmer I had, which does need a neutral, but I guess not. Feb 25 '21 at 19:03
  • @miles budnek the schematic linked by the op shows line, load and ground only. Some smart switches that do not have proper grounds will not work. My guess that the ground is not a complete circuit back to the main panel.
    – Ed Beal
    Feb 25 '21 at 19:06
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    well, @Tetsujin, that's dumb... Not your fault or any new user's fault, but dumb none the less.
    – FreeMan
    Feb 25 '21 at 19:12
  • 2
    @FreeMan - Agree. I guess we could raise it on main Meta if it hasn't been already. It's always odd as a high rep user if you're on a stack you have low rep (like me on this one) because you see the 'newbie' limitations afresh, long after you'd forgotten all about them ;)
    – Tetsujin
    Feb 25 '21 at 19:17
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There are completed instructions on the web. You will have to use the white jumper included with the switch or get a 6" piece of white #14 AWG and connect it to the two white wired in the box and then connect the other end to the neutral terminal on the switch. Read your complete instructions, especially #10 under the "wire strip lengths".

Here is a cut & paste provided by Harper that shows the missing part of the instructions. I have edited it into my answer with his blessing.

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  • And #10 is in the next column, and OP's photo shows the sheet folded so that is just barely concealed. There are 5 more steps on it. Normally I would judge OP harshly, but the drawing and written instructions do indeed contradict each other. I cut-n-pasted the missing instructions here: i.stack.imgur.com/ivngj.png feel free to add it to your answer. Feb 25 '21 at 21:08
  • @Harper-ReinstateMonica I think the OP's first drawing is the switch being replaced and the upper right smaller picture is the new dimmer. See that the yokes are different.
    – JACK
    Feb 25 '21 at 22:02

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