Why isn't my Genie keypad communicating with my Genie garage door opener?

Question

I've followed the steps outlined on the keypad.

press 3,5,7 prog

enter keycode between 3-8 digits, hit prog

press the learn button on the garage door opener

while the learn button light is blinking, enter the code and press the open button.

My issue is at this step. The learn button light starts blinking, but when I enter the code, it doesn't turn from blinking to constantly on. It seems the keypad is not communicating with the opener. Any thoughts?

EDIT:

I know that the garage door will open and that it can receive wireless communication because I have a working wireless opener. It is also wired to an opener within the garage that can turn on the lights and open/close it.

Answer 1

Your best bet is to call Genie customer service. They will be able to confirm if the keypad is truly compatible with your exact model opener. They can walk you through all possible troubleshooting steps while on the phone, and what the next step would be if they can't resolve your problem. The one time I called them the time on hold was minimal and I was not endlessly transferred around to find the right person.