Today, when turning the water on to fill my sink, I hear a 'thump" and the water is shut off instantly - the hot AND the cold water! Reading a previous question and answer, it was suggested the strainer might be plugged with calcium. That is not the issue with my faucet, as I have actually used it without the aerator!! BUT, it hit me that maybe there is a bit plastic from the lift tube, in the water heater, that had disintegrated a number of years ago, might be causing the problem! Could that be??

  • Yes, I suppose that could be. It sounds like something has plugged up your MAIN water line since both the hot and the cold are blocked. That means it must be BEFORE the WH. – jwh20 Jan 20 at 23:39
  • I wouldn't think it to be plastic clogging anything in the water heater, or the cold water would not be affected. If you edit your post to include the brand and model of faucet, or a picture of the faucet and plumbing underneath, that would give us more information to go on. – izzy Jan 20 at 23:40
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    If you go to another faucet is it working while the kitchen sink is not? Both hot and cold failing could be a pressure reducing valve. If another faucet works that can eliminate a pressure reducing valve and the water heater very quickly and point to a mixing valve cartridge problem. – Ed Beal Jan 21 at 0:40
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    The thump is a classic symptom of a diverter for side sprayer being clogged or defective. What is model and make of the faucet? – Kris Jan 21 at 15:31

Start by shutting off the water supply for the Hot and Cold lines under the sink.

Next detach (unscrew) the hot supply line from the faucet line (if possible). If you can't than unscrew the hose from the valve.

Place a bucket under the valve and a rag over the open connection. Slowly open the valve to check for water flow. When (and if) water is flowing into the bucket open the valve more to jettison any debris in the line. Do the same for other side.

If no water is present at the valve than the problem is before the valve. When you reconnect the faucet hose after confirming water is flowing but no water flows from the faucet thr problem is after the valve.

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