We have a Water-Right Impression Series Sanitizer Plus Softener, and our water has been "just right" for a number of years, up until about three weeks ago. Around that time the water went really soft, leaving my wife in particular feeling like she can't get soap completely off her skin or hair. If this is something that I can address through the use of a hardness test and updating the settings myself, I'd prefer to do that than calling out a plumber for obvious reasons.
The problem is that while Water-Right has a great video showing how to make adjustments to the unit's settings (including hardness) on YouTube:
There is no guidance in the owner's manual for choosing a setting
I have not been able to find any guidance online regarding the setting
Water-Right has not responded to my request for information
So does anyone know this unit, and know what I would need to do in order to adjust the setting properly? Or know enough about the unit to tell me why I should call in a plumber with experience on these units instead of trying to address it myself?
Thank you very much in advance.