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So last week i was cutting down a small tree with an electric chain saw. I was in a tough spot and the chain saw stopped working. I couldn't find any breakers blown, so i switched to another outlet to get the job done. Our outside fridge stopped working (we noticed the next day) and our electric tooth brush stopped charging as well (noticed about a week later). So at this point we have three outlets not working, let's call these three outlets the Front, Back, and Bathroom outlets. So, I started to investigate. Here's what I've noticed:

For brevity, i'll use H as hot, N as neutral, and Gnd as ground.

Bathroom - H to N measures ~0V, Gnd to H measures 120V, Gnd to N reads 120V

The Front outlet and the Back outlet measure the same. Removing the outlet from the bathroom there are two sets a wires coming into the box. I'll call these the Incoming lines and the feed through lines. If i disconnect the feed through lines from the outlet I get the following

bathroom: incoming H to N: 94V, incoming Gnd to N: ~17V, Gnd to H: 120V, feed through Gnd to H and Gnd to N: 0V

Front outlet: 0V everywhere

back outlet: H to N: 94V, Gnd to N: ~17V, Gnd to H: 120V

The 17V from ground to neutral seems really high to me. and it seems like i'm loosing 10V or so between hot and neutral (120 minus 17 = 103 not 94). I tried plugging a lamp in to both the Back and Bathroom outlets at this point, and it wouldn't light up with either (tired with LED and incandescent bulb). a small fan wouldn't work in either of these either. I would have thought 94V would have been enough to start the fan or the incadescent bulb up at least.

If i flip the bathroom breaker, the back outlet (and the bathroom) go to 0V everywhere. It seems weird that these would be on the same breaker... but I don't trust this houses' electrical stuff to make sense from past experience. Below are some pictures to maybe help clarify somethings.

It should be noted that all the outlets were working about a week ago until the front outlet died from the chainsaw being used on it.I took a look through the attic trying to see any breaks or shorts... but it was hot and most things were covered in insulation, so I didn't really see much.

I flipped on/off all the breakers, but the bathroom breaker was the only thing to cause a change in the front or back outlets.

Any ideas what could case this, or where to look next? I'm a bit stumped at this point. I can flip more breakers on/off if needed. Thanks for any suggestions!

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Edit: added back outlet image with the outlet pulled out. enter image description here

Edit: added the back of the box picture for the bathroom outlet. Note, the feedthrough lines are pulled somewhat together on the left. enter image description here

  • Can you turn off the breaker and post photos of the inside of the back outlet please? – ThreePhaseEel May 13 at 16:00
  • Digital multimeters are very sensitive and can measure induced voltages that have virtually no current on them. It's best to have some sort of load (like a incandescent light bulb) turned on and connected to the circuit to "drain" any induced voltages. Troubleshooting can get very confusing due to induced voltage. Put a load on it and measure again! – George Anderson May 13 at 16:15
  • Is the back outlet the one that you were using when the chainsaw stopped working? – JimmyJames May 13 at 16:15
  • Also the 'bathroom breaker' appears to be a GFCI or AFCI breaker but the resolution on the photo isn't good enough to read it. If it is, the neutral should be connected to it. Can you add a close-up of that breaker? – JimmyJames May 13 at 16:20
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    With the breaker off (important!) check the resistance (Ohms) between the hot and neutrals on each outlet. If you get anything other than infinity (-1 on my multimeter) or very high numbers, that's bad. If that's the case, disconnect the front outlet and do it again then the wires. Make sure the power is off when testing the resistance. – JimmyJames May 13 at 17:58
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Current flows in loops

Remember, current flows in loops. It's not like air, where you have the "hot" compressed air lines coming off the compressor, and there is no air return, it just dumps air wherever. With electricity there must be 2 wires to complete the loop, and both are equally important! We make all the fuss about the hot wire, but neutral is an equal partner in the deal. Just an often-overlooked one!

So if your hot wire had broken, you'd have sussed that out in a minute. Now you must "think upside-down" and look for the neutral wire break.

Part of your confusion is "phantom voltage". An isolated wire (disconnected at both ends) will pick up stray electrons due to capacitive coupling from hot wires nearby (i.e. in the same cable). A hi-impedance (any cheap digital) voltmeter will see those electrons as an actual measurable voltage, even though they're not. You've been spending way too many brain cells chasing that phantom, so let's nip it in the bud by removing the high impedance.

Kill the phantom

Start by plugging a load into a dead outlet and turn it on - preferably something tiny; an incandescent night-light is perfect. This will connect hot to neutral (through the medium resistance of the load), and if neutral is disconnected, that will instantly yank it up to 120V. Goodbye phantom voltage. You were seeing that earlier, until you unplugged your (I'll guess) toothbrush charger. Plug something back in. This will suppress phantom voltage.

Now you can troubleshoot upside-down: if you measure neutral and it rings out "hot", that means you're afield of the wire break. If you measure neutral and it rings out 0V, that means you're on the panel side of the wire break.

I suspect the problem may be -- are you sitting down? -- at the neutral bar of the panel.

Speaking of "Panel"

That is the dreaded Rule of Six panel. It also looks VERY full. All such panels are a serious hazard, because as you may notice, the 6 breakers sum up to way more than your service, and there's no master disconnect.

Other than that, Mrs. Lincoln, it's Square D QO, which is absolutely top shelf. Great panel. If only there was a way to keep it!

A year ago, I would have walked you through converting it to a "Rule of One" :) panel by adding a subpanel. But then, NEC 2020 dropped. NEC 2020 requires an outside disconnect switch on every new service, reasonably near the meter. So now, my advice is to wait and see what this requirement does to equipment prices, and then, as soon as feasible, either add an outside disconnect which is also a breaker at service amperage (e.g. 100A if that's your service)... or replace your meter box with a meter-main which combines both. That permanently cures the problem with Rule of Six panels, and it may continue in service forever with no concern. And your QO panel is very high quality stuff, so you keep benefiting from that.

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  • this was all very informative and wells stated. Thank you for that! I added a load to the outlets, and the load is connected I'm seeing 120V on the neutral side instead of 17ish V. I also connected the feed through lines in the bathroom back up. it reads 120V on the neutral, but after disconnecting the night light in the other bathroom the Gnd to N reads 17V again, so the nightlight was the load that was connecting the two. I took a look at the neutral bar in the panel, and it looked fine. I tried to tighten all the set screws and only one was loose. That didn't fix the problem though. – gerrgheiser May 13 at 18:45
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    @gerrgheiser yeah, keep working outlets and see if you can find where neutral went bad. It's usually a backstab, though I don't see any in the ones you have shown. Also, on the panel it may not be enough to simply tighten. Often you need to actually pull the wire out and inspect it. You only need to do the neutral that is the partner to the hot wire going to the breaker in question. – Harper - Reinstate Monica May 13 at 19:04
  • would it help at all the use an extension cord from the panel to the outlets and try to do a continuity check (with the breakers off of course) to try to find where the disconnect on the neutral is? I'll try to go through the outlets this afternoon though and see if i can find the culprit, and unscrew the neutrals on the panel and see if any of them look bad. – gerrgheiser May 13 at 19:20
  • Yeah, you can try that. Thanks for reminding me that I can improvise an extension cord as an extended test lead if I need to :) That's going to come up for me soon :) The best bet is simply to check every outlet (including light) that is dead when the breaker is off, because it must either be at the last good outlet or the first bad one. On the neutral you're just looking for obvious stuff like burn marks, spalling etc. It's not about torque (though torque is important). – Harper - Reinstate Monica May 13 at 20:30
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    @Harper-ReinstateMonica So I started my search by just mapping out which breakers go to which lights/outlets (which I've meant to do for a while). Turns out the very first outlet that i checked was on the bathroom breaker and that outlet was bad. It was practically falling apart and the neutral wire wasn't making contact. A new outlet later and everything's back up and running. Thanks a bunch for your help and excellent explanations! – gerrgheiser May 14 at 2:49
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This is a very well documented problem with photos of the test configuration and multimeter values. Even the preferred soda (no sugar added, reducing health system costs) seems to be ideal best practice.

One central problem linked to the question is the very strange fact that most standard digital multimeters still do not have any mode or push button to lower the impedance when measuring A/C voltages.

It is very easy to add, e.g. a series circuit of R and C, and does add only a few cents to the production costs.

This phantom voltage described by Harper could be decreased or avoided. Without, those misleading multimeters show display values that do confuse many people on every continent, even those who have basic knowledge of electricity.

There are special digital multimeters with lowered impedance, but they are rare and very expensive.

There should be an initiative (UNO, IEEE, GATT, IEC, UL, AMAZON, EBAY etc. pp.) to push the manufacturers to add the low impedance mode or button to any multimeter which is manufactured on this planet and meant to measure A/C line voltages. This may save lives via avoiding false conclusions, and surely would save much time.

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