I have a Superior VRL4543 vent-free fireplace. For the most part it seems to be doing its job and not acting up. However, it doesn't seem to be performing as-advertised.

From manufacturer's website

The description on the site explicitly states the following:

  • Dancing yellow flames
  • Six flame settings for precise heat control

This is what is pictured:

Fireplace flames as pictured on website


Our flames are very very blue (slightly orange tips). Definitely not yellow or anything near the picture. Additionally, the "Six flame settings consist of an "A" and a "B" setting on the remote. "A" goes from 1-7, "B" goes from 1-3. Regardless of changes to "A" or "B" they seem to have no effect (or so little that you can't actually distinguish the difference).

The manual is little/no help and the "contact us" on the website says to get in touch with a dealer. Getting in contact with my dealer has given little/no help and when they came out to look at it basically just added the "embers" and left. This picture is about the most orange/yellow the flames have ever been.

Observed flames in my home - mostly blue

The manual also displays a danger warning about "yellow-tipping" as dangerous and giving off increased levels of CO. However, it states "! If you see this, turn it off and see troubleshooting on page X". Page X is indeed the troubleshooting section and doesn't mention a single thing about "yellow-tipping" or the color of the flames at all.

Is this right? Am I missing something here? There a setting off someplace?

Location: USA - AR.

  • You may want to contact the manufacturer to be sure but that flame looks good to me. BTW, you will definitely want to install a CO detector!
    – jwh20
    Jan 13, 2020 at 19:17
  • Manufacturer provides regular consumers with no way to contact them. New construction so there's CO detectors all over the place.
    – McAden
    Jan 14, 2020 at 2:56


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