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I have a Superior VRL4543 vent-free fireplace. For the most part it seems to be doing its job and not acting up. However, it doesn't seem to be performing as-advertised.

From manufacturer's website

The description on the site explicitly states the following:

  • Dancing yellow flames
  • Six flame settings for precise heat control

This is what is pictured:

Fireplace flames as pictured on website

As-Installed

Our flames are very very blue (slightly orange tips). Definitely not yellow or anything near the picture. Additionally, the "Six flame settings consist of an "A" and a "B" setting on the remote. "A" goes from 1-7, "B" goes from 1-3. Regardless of changes to "A" or "B" they seem to have no effect (or so little that you can't actually distinguish the difference).

The manual is little/no help and the "contact us" on the website says to get in touch with a dealer. Getting in contact with my dealer has given little/no help and when they came out to look at it basically just added the "embers" and left. This picture is about the most orange/yellow the flames have ever been.

Observed flames in my home - mostly blue

The manual also displays a danger warning about "yellow-tipping" as dangerous and giving off increased levels of CO. However, it states "! If you see this, turn it off and see troubleshooting on page X". Page X is indeed the troubleshooting section and doesn't mention a single thing about "yellow-tipping" or the color of the flames at all.

Is this right? Am I missing something here? There a setting off someplace?

Location: USA - AR.

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  • You may want to contact the manufacturer to be sure but that flame looks good to me. BTW, you will definitely want to install a CO detector!
    – jwh20
    Jan 13, 2020 at 19:17
  • Manufacturer provides regular consumers with no way to contact them. New construction so there's CO detectors all over the place.
    – McAden
    Jan 14, 2020 at 2:56

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