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Outlet worked fine for years. It stopped working...changed with new one (wired just as the other was, Black to gold, White to silver, Ground to green). Nothing. Nothing Hot to Neutral, nothing (2v) Hot to Ground, 122v Neutral to Ground (both in outlet and wires without. This is on same leg as three other lights, all of which still work, breaker not tripped. Help

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    Are there any GFCI outlets in the room or close by? – JACK Dec 29 '19 at 0:25
  • Were there 2 black wires or only one? Was the old recep wired with backstabs? – Harper - Reinstate Monica Dec 29 '19 at 0:26
  • One black, one white (both in back), and the ground. I put then on the screws of the new fixture. There are a few junction boxes in attic, all seem good, tightened fittings on lights and light switches on others. Cannot figure this out. When I turn off breaker, nothing else turns off but the lights and outlet I mentioned. – Scott Dec 29 '19 at 0:39
  • No GFI or GFCI. Could it be a hidden junction box with loose wire? Don't understand no power between hit and neutral – Scott Dec 29 '19 at 2:37
  • Where are these outlets? garage, bathroom? – JACK Dec 29 '19 at 15:04
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I have seen this hundreds of times. The problem is almost always in the first non-working outlet or the last working one! The very few that this has not been the case it has been in a junction box or breaker panel very rare!

Go to the last working outlet--it may be a bad back stab feeding to the next outlet (quite common) or a broken wire usually because of a nick where the wire was stripped. Again, rare, but a possibility.

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  • You should get a plug in tester with the 3 lights on it to help. It sounds like you may also have a reversed hot & neutral, likely at one of the previous outlets or junction boxes. – Eric Simpson Dec 29 '19 at 12:08
  • I will try the other outlet (there is another, just found it...it's not working either (same condition as the first)). Ugg. Thanks for the suggestion. – Scott Dec 29 '19 at 14:46
  • @scott ,the op has the receptacle properly wired according to the standard color code, also since the op took voltage measurements a plug in tested would be a waste of $. As I said in my answer I have seen this so many times on backstabs it is almost a joke to me. I gave a co worker the exact same advice last week he was amazed I could troubleshoot it down to 2 receptacles with less information than this question provides. Just remembered to upvote the question since it had enough info, but the plug in testers are referred as magic 8 ball testers by some on this site and I agree. – Ed Beal Dec 29 '19 at 20:36
  • Ok, changed the other outlet on this circuit. Neither work (Hot to Neutral is minimal volts, Both Hot to Ground and Neutral to Ground yield 120 volts...in both outlets on both receptacles). Again, lights work. Now what? Ps. Thanks for your help! – Scott Dec 29 '19 at 20:42
  • Just found a light switch was using back stabs (as were the two outlets I changed out). I put all those associated wires on the correct screws. This switch was a three way. Cannot access the other switch (it's behind the furnace). Waiting for tenant to let me know if outlets are working. Ill be back with an answer. – Scott Dec 29 '19 at 22:28

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