Toilet started backing up. Called roter rooter. Unclogged but they suggested it was the toilet (old) Replaced with new toilet however after my husband used toilet it backed up and wouldn't flush

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    get a new husband ... lol ... just kidding .... was the toilet tested after installation? – jsotola Dec 21 '19 at 2:48
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    Try a different sewer cleaning company. I've had similar issues and ended up talking with a local guy who cleaned out the sewer with a larger "bit" and considerably longer snake than the "big company" guys use and it took care of the problem. The "big company" guys weren't getting at it with the right tools. – Greg Nickoloff Dec 21 '19 at 2:55
  • It's one of the above. My money's on them not having got it all the way into the street, not checking it with a camera, or not using a bit that will cut roots. That's assuming you don't have a septic system... – Mazura Dec 21 '19 at 3:11
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    Who replaces a toilet to fix a plug? Only conn artists! – Ed Beal Dec 21 '19 at 3:23
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    I'd like to know if you are on a public sewer system, or a private septic system. – Charles Dec 21 '19 at 3:52

Left as an answer because with the information provided I believe you were taken advantage of ( screwed in common terms) Wow, I would call the bbb and state exactly what you did here. Sounds like a really scum type of business!!!!!!!! Sorry but old toilets have more water and actually clear the piping better, to tell the truth you should have a case and find a different plumber and get some of your $ back !!!!!!!!

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  • So true about the old toilets. I know many people who have regretted replacing their old ones. – JACK Dec 21 '19 at 3:41

If it were me, I would contact the installer, and have them come back right away, but be incredibly friendly and nice and positive when you contact them.

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