Im in a dilemma with flooring.

We had our old laminate flooring removed and replaced with solid strand woven click lock bamboo. We used what we though was a reputable company, they had insurance, good reviews on yelp, etc etc.

Installation was completed 11/16(Saturday). The next week, we saw gaps in certain areas- hallway. I contacted the company I was working with and they gave me the whole "wood expands/ contracts/ maybe heat issues" talk. I explained that I understood and that there was always air circulation in our apartment and that I didn't believe it was due to temperature SO fast after the installation. Mind you, the wood had acclimated after delivery in our home for at least a week.

They came back exactly a week after, on 11/23 to repair the hallway gap.

enter image description here

^Hallway 11/22/19 After Installation completed on 11/16 and gaps showed^

Just days after the repair, the same gaps appeared in the. EXACT same place! It also got bigger.

I believe the company did not properly interlock the wood pieces.

Any advice? The company is not nudging from saying its a 'heat/ expansion" issue, but its highlight suspicious to me that the gaps happened so fast and in the same area.

enter image description here

^ Hallway on 11/30 after the repair^ gaps are very big- measured over 1cm.

They also never repaired the gap in one of the bedrooms, which has now gotten worse. I am being polite and trying to get them to come back and acknowledge that this was an installation issue.

Thoughts? Is this shoddy installation? Or am I crazy?

What steps can I take? I already contacted our insurance but this wont be covered because its would be a "workmanship" issue. I may need to have another company/ some else else look out it but thats $$$ on top of everything spent.

Thank you!

  • The offending area appears to be at a minor junction and next to a bathroom, laundry, or kitchen with green tile. Is there water, moisture, or temp changes nearby? – bishop Dec 4 '19 at 5:37
  • How did they "repair" the gap? Bang the planks together again, or pull out and re-install? Is this a floating floor, or nailed/glued to the subfloor? – spuck Dec 4 '19 at 16:13
  • How long was the flooring material sitting in your home before it was installed (preferably unwrapped)? – JPhi1618 Dec 4 '19 at 16:32
  • 1
    That one corner looks so tight the floor will never contract/expand..... definitely looks like an installation problem. – JACK Dec 4 '19 at 17:39
  • OMG thank you everyone! This is SO helpful in battling with the contractor. @bishop yes its next to a bathroom but never had any leakage or water or anything there. No heaters or windows nearby. – Starlight Dec 5 '19 at 3:09

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