Im in a dilemma with flooring.
We had our old laminate flooring removed and replaced with solid strand woven click lock bamboo. We used what we though was a reputable company, they had insurance, good reviews on yelp, etc etc.
Installation was completed 11/16(Saturday). The next week, we saw gaps in certain areas- hallway. I contacted the company I was working with and they gave me the whole "wood expands/ contracts/ maybe heat issues" talk. I explained that I understood and that there was always air circulation in our apartment and that I didn't believe it was due to temperature SO fast after the installation. Mind you, the wood had acclimated after delivery in our home for at least a week.
They came back exactly a week after, on 11/23 to repair the hallway gap.
^Hallway 11/22/19 After Installation completed on 11/16 and gaps showed^
Just days after the repair, the same gaps appeared in the. EXACT same place! It also got bigger.
I believe the company did not properly interlock the wood pieces.
Any advice? The company is not nudging from saying its a 'heat/ expansion" issue, but its highlight suspicious to me that the gaps happened so fast and in the same area.
^ Hallway on 11/30 after the repair^ gaps are very big- measured over 1cm.
They also never repaired the gap in one of the bedrooms, which has now gotten worse. I am being polite and trying to get them to come back and acknowledge that this was an installation issue.
Thoughts? Is this shoddy installation? Or am I crazy?
What steps can I take? I already contacted our insurance but this wont be covered because its would be a "workmanship" issue. I may need to have another company/ some else else look out it but thats $$$ on top of everything spent.