I would like to get some opinions from you folks of our kitchen refacing and new counter top install. We have had many issues with the project from week one. We went through an actual company in hopes to not end up where we have today. We were quoted 7 to 10 days for the complete project, beginning to end, we are now on week 6 of the project, it began on 9/9/19 and they just installed the last 2 doors and lazy susan door yesterday, 10/15/19. They mis-measured the lazy susan twice and the doors we were waiting on once as well. We have a very basic kitchen, L shaped, no island. I guess they hire subcontractors to come do the jobs, which is normal to me, not a problem. Well the one that was on our job showed up for the first few days then ghosted. We tried getting a hold of our project manager at their hq but she would never call us back and IF we were ever lucky enough to speak with her, she had an attitude and was not helpful in the least. I was also laughed at when I told them we were quoted 7 - 10 days for the project, saying that they would never say that and "these things take time". I have their company pamphlets confirming the original quoted timeline. We called and asked for a new PM as well as for their inspector to come out and look at the job. Tier inspector told us the contractor did a really bad job and pointed out roughly 30, yes thirty, issues in his work. At this point the project was already going on 5 weeks. We wrote a list of our concerns and so did the inspector, then they sent 2 different guys out, "their best guys", to complete the job in one day.... well that ended up being 2 days and the lists were not gone through nor completed. We still have some open issues on the lists and these folks are looking for payment. There are also many issues with the counter top. First, they cut it into the wall. It was too long maybe and instead of taking it back to cut it down, they cut open the wall and put it in that way. It is a MESS!!!! They didn't even seal around it, they just left it open. The cabinet guys tried to fill it but it's ugly and sloppy. They also messed up the paint and damaged the wall in the process. Sorry this is so lengthy but it has been a looooong 6 weeks. Hopefully I can figure out how to upload these pictures to give you a visual but my question is, how should I go about the final payment with them? I am sure as hell not paying them the full price of $20,000 they quoted us. Any suggestions? Cabinet guys attempt to fill it Damage to wall Blemishes on cabinet doors Incomplete no spacers More wall damage under counter Damage during installation Damage Seam and not level

  • Did you check for references??
    – JACK
    Oct 16, 2019 at 21:58
  • Which state, and do you know if they are licensed? Oct 16, 2019 at 23:49
  • Hello, and welcome to Home Improvement. It's hard to read your question with that long swath of text; would you edit it to make it clearer? And, you should probably take our tour so you'll know how best to participate here. Oct 17, 2019 at 2:19

1 Answer 1


Do not pay these butchers one red cent. Immediately file a complaint with the state contractor licensing authority and ask them what the best next step should be. Get a lawyer and file a preemptive lawsuit to prevent them from placing a lien on your home.

  • Jimmy, thank you! Wow, this is exactly the guidance we have been looking for. We have a lawyer lined up, filed with the BBB, contacted Channel 7 and filed with the Attorney General\Consumer Complaints dept. BUT we haven't gotten any guidance on what to do past filing these things. My husband is going to contact the State Licensing Authority and hopefully we can file the preemptive lawsuit. I really appreciate your response on this as they are at our house AGAIN this week to "finish the job to our satisfaction". Oct 29, 2019 at 20:31
  • When really, it will never be satisfactory, we will always see the pain and hassle we went through every time we walk in the kitchen. It's just sad that we were trying to do something good and it has landed us here. Again, thank you so much for your response. Oct 29, 2019 at 20:31

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