New front door handle/deadbolt installation will not lock from inside house using knob will lock from outside using key but key will not come out until key is turned back into unlock position

  • Hello, and welcome to Home Improvement. Who installed this door handle, and why won't they fix it? Pictures of the inside and outside would also help. – Daniel Griscom Apr 11 '19 at 12:54
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    This almost always means that something is not assembled correctly. If you installed it, take it apart and try again, double-checking anything you might have missed in the directions. If someone else did, they should make it right. – Ecnerwal Apr 11 '19 at 18:20
  • try it with the door open as a test, does it make a difference? – Ack May 8 at 17:10

Your knob and key are out of sync. Split the lock. Rotate the knob 90 degrees or 180 if 90 isn't an option. Screw the lock back together. I ran into this exact issue with a double cylinder deadbolt when installing it in our home.

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