We have a Samsung RSG257 refrigerator. Over the weekend we noticed that food in the freezer was melting and the fridge side didn't feel cold. We ran all the self diagnostic options and it didn't report any issues. We did verify that it was not in demo mode.
After taking things apart, this is what I have found:
- The condenser fan is running
- The compressor seems to be running. It is vibrating and heats up.
- The evaporator coils are not cold at all.
- The evaporator fans don't seem to be running.
Any suggestions on troubleshooting the issue from here? From what I have read it seems a lack of refrigerant could be the issue, is there any way to verify that? Or ensure it is not an issue with defrost mode?