About a week ago, our washer started making a loud klunk when agitating when it switched directions. This weekend we noticed that stuff wasn't getting clean. I started it with nothing in it and after it fills, the agitator barely moves. I drained it and the agitator seems to spin almost completely free (rarely engages the motor/gears when spun by hand).
So I pull off the agitator and I'm guessing the plastic gear teeth on the agitator is stripped and needs replaced ( ). I just can't tell if the metal part is also stripped or why it stripped (only about 3 years old).
Should I replace the agitator first? Or is my ignorance of how this works making me miss something?