My washing machine hot water shutoff valve doesn't close.
The laundry room has separate shutoff valves for hot and cold water. I believe that the type of valve is a quarter-turn ball valve, although the handles are much shorter than the quarter-turn ball valves used for the main water supply lines. I haven't had much luck figuring out if there is a better name for them; if there is, please enlighten me, as that might help me find more relevant information than I have been able to so far. The valves are part of an IPS Water-Tite outlet box, similar to this one: https://ipscorp.com/plumbing/watertite/supplyvalve/washingmachine/centerdrain The cold water valve works normally, but the hot water valve does not close. The handle turns readily between the on and off positions, but nothing happens. After turning off the hot water at the heater, I disconnected the hose and disassembled the valve as much as I could. The handle is held in place by a hex nut screw. Below this is a stem which turns freely without seeming to engage the mechanism inside the valve that should open and close it. (Sorry, I didn't think to take pictures while I had it disassembled). I didn't see any washers or other obviously replaceable parts, or any apparent way to remove or adjust the stem (beyond turning it, which seems to have no effect).
Is there anything that can be done to repair the valve? If not, what does replacing it entail? Is it going to be necessary to open up the drywall and replace a chunk of pipe, presumably involving multiple soldered joints? That's not something I know how to do, and I'm inclined to hire a plumber rather than try to learn under these conditions. Any suggestions? If I do that, should I have him prophylactically replace the cold valve at the same time, even though it is working normally?
This is in a house that was built around 2005. I have replaced the hoses periodically, but the plumbing itself is unchanged from the original construction. This has become pretty urgent, because the washing machine has begun leaking from the bottom, and in light of its age and some other issues it is having, I want to replace rather than repair it.
Thank you in advance for any help or information you may be able to offer.
Solution: The valves were in fact threaded in place, even though there is no good point of contact on the valves to connect a wrench to. So removing them for replacement was just a matter of applying more force than I had been comfortable doing, using a channel lock to grab them by the body. I had the plumber replace both valves with a new set that is similar, but has a hexagonal piece above the threads for a wrench to grab on to.
Interesting fact: the outlet box and the valve handles both have the brand name IPS. But on the phone, an IPS customer service rep swore up and down that the valve was not theirs, they have never made a valve that looks like that, etc.