My garage door opener will not work. I can hear an audible click like a relay but the door will not go up or down. Also the the lights will not work. Again by using the control console I can hear a click like a relay but no lights. There is power going into the unit.There is a green light on the PCB. Tried pushing what looks to be a reset button on the board. I have a Craftsman opener mod.# 139.53975SRT1.

  • 6
    Is the door locked? Is there something blocking the electronic eye? Is there a build up of snow/ice near the door? Is the wire to the control intact? Are the door springs broken? Do you have things hanging on the door? Is there, or was there ever smoke coming from the control board? Is the manual safety release connected? Is the light bulb burnt out? Is there rust/damage on the chain? Is there something jammed in the gear?
    – Tester101
    Mar 21 '12 at 20:33
  • 3
    User Manual. See Troubleshooting.
    – Tester101
    Mar 22 '12 at 12:15
  • Nah.....your problem is the capacitor. Just replaced mine and solved my problem. $14 part.
    – user7237
    Aug 24 '12 at 13:27

There are several things that could cause a door opener to not work properly. Tester101 put most of them in his comment, but most of those would at least result in the opener visibly and audibly trying to open the door, and then giving up.

This may sound counterintuitive but my first priority would be getting the light working. Most garage door openers use the light as the primary indicator of a problem, by blinking it a certain number of times. Replace all bulbs in the unit (preferably with bulbs designed for use in high-vibration applications) and see if the light will turn on.

The second thing to do is verify that whatever control you are using to try to open the door is properly connected and/or programmed. Replace any batteries, check the inputs on any hard-wired switch or panel, and have the opener "re-learn" any wireless control modules you're using. Understand that many systems require at least one hard-wired multi-function switch in order to access all the features of the opener.

Also check all the safety interlocks. Most openers on the market will not operate at all without the electronic eye system properly installed, connected, aligned and the lenses cleaned. Certain systems may have eyes at multiple levels to allow the eye to "see" things that could cross the threshold at different levels, like a car bumper vs a truck bumper; every installed eye system, and there must be at least one, must be working properly.

Next, pull the red handle on the traveller shuttle to disconnect the door from the drive mechanism. Press the garage door button, and see if the chain drive operates. If so, the problem is the door; it's locked, jammed or improperly counterbalanced. If it still doesn't move, the problem is the drive mechanism; either the travel settings are messed up, such that the door thinks it's fully up or down no matter what position it's really in, or else the motor has burned out, seized up, slipped a gear, etc. Try adjusting the travel and see if the drive will move. Also, some openers are pressure-sensitive and will abort closing if they sense that the door is pressing on something (like a kid who tried to slip through and got caught); that pressure sensitivity is often adjustable, and you may have it set to be too sensitive so it's tripping based on the weight of the door itself.

If none of these at least indicates a further course of action, you're probably looking at replacing the door opener.

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