I had a new roof installed this summer and I had trouble with my roofer (had several leaks). Now it's winter and it's been abnormally cold the last few days. When I put the Christmas decorations away, the pictures below greeted me.
There is a lot of frozen water on the bottom of all of the nails on one side of the house. There is also frozen condensation on many of the boards. The wood splintered in one area and you can see that there is a lot of frozen water on the roofing material.
I called my roofer and he tried to tell me this was a poor insulation problem. After I told him I have 18 inches of extra insulation, he tried to tell me ventilation instead. His argument (ventilation or insulation related) is all about condensation. No way it could be his fault.
As reference, the side of the house with the water currently has very little snow resting on it. The side with no water on the inside has a covering of about an inch of snow outside. Both sides of the roof get approximately the same amount of sun.
I need help. I have no idea if my roofer is lying to me. I have had a lot of trouble with this guy in the past and I do not trust him at all. So... is this normal? If it is abnormal, how do I get my roofer to take action? I talked to him on the phone and it's abundantly clear he thinks this is not his problem and has no plans to do anything about this. When I had the earlier leaks I had to show him a picture of a steady drip before he would do anything.