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Moved into a new home a couple months ago. Car was broken into on my driveway a week ago, and one of my garage door openers was stolen (along with some other things). The problem is that the opener refuses to erase the memory for connected remotes.

I have followed the instructions on the device, YouTube, and LiftMaster support docs, and none of them are erasing the memory. All directions say to hold down the LEARN button for 6 seconds and wait for an LED. I've held it down for 6 seconds, 60 seconds, etc.

I currently have remotes "locked" via the control panel, but need to reset the memory.

Is my circuit board fried? What are my options?

LiftMaster 8550

  • Try the erase instructions with the remotes unlocked on the control panel? The instructions are clearly printed on it, so if those don't work, I'd think that something is wrong. Also try with the door opened and closed. – JPhi1618 Dec 1 '17 at 20:02
  • Yeah, I just (re)tried the variations: remotes locked/unlocked + garage closed/open. Think it's a circuit board issue... probably only option is to get a new one, unless someone has a clever idea. – Matt Beckman Dec 1 '17 at 20:34
  • Do you have a previously working remote? Does it still work? Maybe memory has been erased? – JPhi1618 Dec 1 '17 at 20:40
  • Call liftmaster customer service... They are excellent, they help regardless how old the unit is. – Tyson Dec 1 '17 at 22:00
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Just looking at the instructions you wrote and comparing to the instructions on the Liftmaster in your picture (you can read them on the back of your unit) - there is one small discrepancy and some info that you did not state.

1: Did the LED turn on when you pressed that Learn button (YELLOW BUTTON ) ?

THE LED that should light is the one to the left of the Yellow Button (next to the White Up/Down buttons).

2: Did you hold the button and wait for the LED to turn off?

Regardless of the fact it says to press and hold for 6 seconds, press and hold (at least 6 seconds) watch the LED light up (YES lets hope it does or maybe the button is not working or the LED is not working) and when > the LED is lit up wait until the LED turns off and then release the button.

Once that has been done exactly as specified As in the quote of step 2 (if that does not erase the codes), do the procedure again and then with out pressing any buttons or anything else unplug your Liftmaster for 1 minute, and then plug it back in.

P.S. I don't think your unit is fried, broke or otherwise. ...

EDIT 12/4/2017

If the Learn LED never lights when you press the LEARN button (and you know for sure the LED works) .. Then it could be something very simple - like your learn button is broken - but don't get anxiety over that - to repair that it could be very easy as sometimes these are plastic with an eraser like surface on the other end - when pushed the eraser like surface touches two copper traces of a printed circuit board (PCB) together to make contact.

TO FIX LEARN BUTTON : Clean Eraser like substance with alcohol (not rubbing as it has oil) , use a pencil eraser on the PCB copper traces underneath the button - then clean with alcohol - reassemble and test the switch. And of course the unit should be unplugged when you do this cleaning.

If the switch is not of the above mentioned type - but a board mounted switch You can also check the switch with the logic unit removed - perhaps a bad solder joint on the logic board.

If you should choose not to do those checks or just don't want to invest time in that - you can order a new logic board for the 8550 (I am not sure but I am guessing yours is similar to the 8550 or 8550W) guessing by the part number in your picture.

A Non WIFI unit is $88.00 and a WIFI unit is $140.00

This part replaces the following legacy #'s : 041D7356, 045DCCR, 045DCBR, 045DCCL, 045DCBL

045DCT is a Security+ 2.0® receiver logic board replacement kit. Compatible with various LiftMaster® DC chain and belt drive garage door openers; made after 2011. The unit will feature a yellow learn button. Check the manual for your specific model number before ordering to ensure compatibility.

Logic Board for WIFI is $140.00

Also if you are in the USA : Since you have to do this because someone stole your Remote Entry - Theft - Capital Loss - the possibility exists that if you itemize you could write off the expenses of repair as a loss. I know that is a tax tip and not a fix it tip but just thought I might include something that could be positive in a bad situation.

  • Yes, I wasn’t completely clear. The LED to the left of the LEARN button never lights up. I know the LED is not burned out because I’ve seen it light up when activating a remote IIRC. However, pressing the LEARN button never makes it light up for however long I press. – Matt Beckman Dec 3 '17 at 16:27
  • @MattBeckman See my edit to my answer 12/4/2017 that should help you fix the switch or you could choose to replace the logic board - please keep in mind that logic boards can have different frequencies 315MHZ or 390MHZ and your remotes need to match .. – Ken Dec 4 '17 at 7:51

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