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Side by side refrigerator is cold, freezes water, makes ice cubes and dumps them into the bin. The green LEDs for door alarm, water and quick ice are on. The LED for lock is not on.

Pressing the actuator paddle shuts down all the LEDs and no water or ice. Holding it down the temperature settings for the refrig/freezer are displayed. Releasing the actuator paddle the set temp settings remain on. No water, ice, mechanical sounds at all.

Replaced the interface dispenser asm part WR55x10818 and apart from being silver colored, the same behavior occurs. And no ice.

I can't imagine it's either the auger motor AND the dispenser solenoid since we have a problem with water and ice.

I can't imagine it's a water problem since we get ice in the bin around the auger and we've emptied it (fills up again nicely).

Are there any suggestions?

  • Did you ever get this resolved? If so, please give a check-mark to the answer or write up your own answer explaining what you did to get it fixed and give yourself a check mark. That will help others with this kind of problem know that this has a resolution and is a good place to look for their answer. – FreeMan Aug 2 at 18:16
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Have you removed all of the tape that the refrigerator shipped with? All of it? For sure?

Check for any door open sensor switches that may be stuck.

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