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Post title says it all. I am stumped. It's the knobs on the left and the right side in the photo. However, I am unable to turn them. I have tried to pry the red clips up and then turn, but that doesn't work. I haven't been able to remove the red clips, either.

Does anyone here know how to operate one of these valves? They are unlike any I have seen online.

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    Pulling out on the knobs might free them to turn, but looking at it I would just assume they should turn as it. I would advise you to not try to remove the orange clips. Since they are on the connections as well as on the valves I would suspect that they are holding the parts of the valves in place against water pressure. Call the water softener service. – Jim Stewart Sep 15 '17 at 17:11
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    Generally these knobs pull out - hold them above the red clip and pull out and then turn while pulling out. The other option is to push in and turn - but unlikely .. – Ken Sep 15 '17 at 19:08
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I don't know if you found an answer elsewhere, but I found a Youtube video addressing this issue. The trick is that there are holes in the knobs where you can insert a screwdriver to give you more torque. No need to pull out the knob or remove the clips.

https://www.youtube.com/watch?v=OKVvOCaGQJc

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    Can you describe the video to us, in case the link breaks or the likes? – ThreePhaseEel Mar 28 '18 at 22:51
  • from the look of the video you probably could have just turned them by hand..sticking something in the hole just gives leverage. – agentp Mar 29 '18 at 0:42

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