I installed a new GFCI outlet with an one that was working. I wired it exactly as the older one and it isnt working. The green light is on but no power? I reversed the wires and no light. I replaced it back with the old one and it works.... I purchased a 3 pack of GFCI outlets and tried all 3 of them. None of them work but the old one does... Im stumped and need some suggestions. Thanks

  • What part number/brand? Does the green light indicate it is operational & active or reset (test)? Perhaps you have to REALLY push reset.
    – noybman
    Aug 27 '17 at 6:26
  • Leviton GFTR1-3W 3pk GFCI Outlets 15A-125V I tried many times to press hard on the reset. This is really stumping me... Thanks for the response.
    – Joe
    Aug 27 '17 at 13:06
  • Yes, the green indicator light is on and stays on
    – Joe
    Aug 27 '17 at 13:06
  • Did you tear off the tape that covers the LOAD terminals that says "Do not use the LOAD terminals unless you know what you are doing"? Most people get into trouble in this area. Remove any connections, put the tape back, and attach only 2 wires only to LINE until you get this GFCI receptacle to work properly, and always, black on brass, white on silver. Also tape over or cap any loose wires while you test. Aug 27 '17 at 18:12
  • Thank you for the responses. Yes, I removed the yellow tape and properly inserted the load and line wires. I have installed many regular receptacles and toggle switches including adding outlets. This is my first time installing the GFCI type outlet.
    – Joe
    Aug 28 '17 at 0:08

The key is that is the Leviton GFCI is lit green from the start it means its wired wrong. Counter-intuitive but true. Had the same problem and some searches finally told me this. I switched both sides top to bottom and bottom to top, and the light flashed red and then went off. Reset it and it went green and THEN I had power. Guess Leviton is wired opposite of others. Remember though, don’t switch left to right...just top to bottom. Black to brass, white to silver.

Just to help clarify: Read where the live and load are on the old unit and which wires go where, then read where live and load are located on the new unit and wire it the same.

  • 2
    Just for any future viewers of this thread, I can confirm that this answer did indeed work for me.
    – konapun
    May 8 '20 at 0:43
  • this worked for me too!
    – MDV2000
    Aug 2 '20 at 0:18
  • Another success. Top to bottom, bottom to top. No light when I turned the breaker back on, but now the outlet will reset and I get the green light.
    – Corey
    Sep 17 '20 at 12:50
  • Came across this post today and it worked for me, too. The whole time my wife was telling me, "the light is green so that must mean it's good." Switched top to bottom, hit reset, everything worked fine. This was a replacement outlet so I guess Leviton does things their own way. Dec 8 '20 at 18:44
  • This worked perfectly for me as well, thanks so much! Like others, I replaced an older GFCI with a Leviton and simply copied the wiring from the last one. Turns out I had to swap the two black and two white and then it worked perfectly.
    – Max
    May 1 '21 at 22:54

If the indicator light is green, then it is telling you that there is power and the device is on. How are you testing it? The only thing I can offer is this site. http://www.leviton.com/en/products/gftr1-3w Click on the PDF file "Instruction Sheet" there is a test procedure on the second page.

Let us know how it turns out.

  • Faulty units, or faulty component, both are unlikely - Try a different electrical device to test, like a lamp
    – noybman
    Aug 27 '17 at 14:05
  • The modern Leviton GFCIs ship tripped and will not reset unless wired properly. Sounds like something else may be going on
    – Machavity
    Oct 24 '17 at 3:30

Have you pressed test then reset? Some of the new GFCI'S need to be cycled to turn on the load If the green light is on solid not flashing the instructions say it is properly installed . the new GFCI'S are tough to reset my fingers have a tough time pressing in far enough and now use a tool. The last Weather resistant Leviton gfci's I installed the terminals were supposed to be torqued to 14 in lbs. All Leviton gfci's are shipped in the tripped condition according to the document that comes with them. Since solid green= the wiring is good try a test reset cycle.

  • Just FYI, the Levitons are indeed shipped tripped but the little light won't turn on without a reset. And, yes, they are annoyingly hard to reset.
    – Machavity
    Jan 31 '18 at 17:05
  • Yes, lots of GFCIs can be hard to reset. I have large hands and fingers which makes it even harder. Often I end up using a key or screwdriver to press the button, works great. Jul 9 '20 at 16:21

Not the answer you're looking for? Browse other questions tagged or ask your own question.