My Genie garage door closes fine on all occasions but it won't open unless I hold the wall button down. This causes real hassle as I can't use my remote opener to open the door as well.

Here is what happening...

When it is fully open or close, left sensor - solid red, right sensor - solid green. If I block the sensors, left sensor blinks red, right sensor stays solid green.

If it is close and I press the wall button and let go, door would open an inch or so and stop. No flash on motor unit light bulb.

If the door is closing and I block the sensors, door stop immediately (does not bounce back up).

What could be the problem/s and how to fix? Thanks in advance.

  • What model is it? Commented Jun 23, 2017 at 1:01

2 Answers 2


I checked again, the spring is broken. Need to call professional.

  • 1
    Please use the edit link on your question to add additional information. The Post Answer button should be used only for complete answers to the question. - From Review
    – Machavity
    Commented Jun 24, 2017 at 14:59
  • 1
    That's not additional information. I answered my own question.
    – Perceptron
    Commented Jul 9, 2017 at 2:59

Your sensors seem to be out of wack. I'D call Genie and ask for tech support and they'll point you in the right direction. Here's their contact information, 1-800-35-GENIE (354-3643) Monday – Friday: 9:00 a.m. – 8:00 p.m. EST Saturday: 10:00 a.m. – 6:00 p.m. EST

Good luck!

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