Have a Kenmore Elite Front Load model 79641162410. Throws error code UE every wash cycle. Wash cycles take > 6 hours to complete with multiple manual re-balances required.
My first examination found nothing obviously wrong. Washer is well maintained, clean, level, and draining properly. The user is a non-profit animal shelter and their wash loads consist of large numbers of (really nasty) towels and blankets. As such this washer is being used for heavier duty than it was really intended for, but its no different than washing a load of towels at home. The washer should be able to do it.
I have scoured the internet for solutions and found that this is an extremely common problem but no one seems to have a clear solution. In particular the most common cause - too small of a wash load - clearly is not the problem in this particular case. Also the problem began relatively recently. The washer had given satisfactory service for 6 months after being bought used before it began having this problem.
I am considering that the problem could be with the balance weights or the shock absorbers. Can anyone describe how the balance weight system works on this washer? Are there any known cases of failure of the balance weights or shock absorbers?
Any known fixes to this problem? Can anyone advise on the possibility of turning down the unbalance sensitivity to allow a bit more vibration before it attempts to re-balance?