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The contractor that installed my beautiful new hardwood floors then scratched, gouged, and pitted them when dragging our new kitchen cabinetry across them. He's trying to tell me that those dings are, "normal". My brand new floor is scratched to heck!

The guys that he had install the cabinetry didn't use any blankets.

What are my options?

closed as off-topic by isherwood, Tester101 Dec 13 '16 at 21:49

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    Option 1 - Don't pay him ... – brhans Dec 13 '16 at 17:48
  • @brhans won't he put a lean on my house in that situation? – Jeffery Thomas Dec 13 '16 at 18:03
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    I'm voting to close this question as off-topic because it's a legal/contractual matter and not about home improvement. – isherwood Dec 13 '16 at 18:26
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    Liens are for debts owed. No debt is owed at the beginning of a project. – James Olson Dec 13 '16 at 18:55
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    @brhans Not true in either state I deal with. One state I must file full liens within a specific window of time based the date of invoice, not before 31 days after invoice date and before the 90th day (meaning day 89 really). In the other state I can file an "intent to lien" without filing a full lien. In any case, your comment is incorrect because it varies by AHJ. – Tyson Dec 13 '16 at 19:34
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1) Make a complaint in writing and mail it signed return receipt (to prove it was sent and received).

-Make it short, specific as to the details (when, what, how, who, where), and make references to any violations or applicable sections of the written work contract regarding damages to property.

-Avoid emotions, threats, etc. while writing it. It may be seen by a small claims judge or mediator so make is sound like it was written by a lawyer (they like such things).

2) Take pictures. Use a artificial light at an angle with a tape measure next to each significant damage. The angled light will let the damage show better and the tape measure will document the size.

3) Get 3 quotes of what it would cost to repair the floor; obviously not from the guy who damaged them.

4) Be careful about what you do or do not pay the contractor. Don't pay for the flooring (if you haven't already).

-You might want to put all money normally due the contractor in a separate bank acct. This will show a judge/mediator that you're not just trying to avoid paying or trying to renegotiate contracted costs.

5) After you have done #1-4 above, negotiate with the contractor re: repairing the floor (if possible...laminate floors or floors with a thin wear layer can't be repaired or repaired and still be worth their original new value).

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