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Andrew Findlay
Andrew Findlay
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My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out?

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

EDIT2 - I find now that resin costs $250. A new softener is $400. So do I bite the bullet and pay $400 to replace a 14 year-old unit? Or replace the resin (if it is the resin that is a problem).

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out?

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out?

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

EDIT2 - I find now that resin costs $250. A new softener is $400. So do I bite the bullet and pay $400 to replace a 14 year-old unit? Or replace the resin (if it is the resin that is a problem).

enter image description here

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Tester101
Tester101
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My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out? Thanks

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out? Thanks

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out?

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

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Andrew Findlay
Andrew Findlay
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  • 27

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out? Thanks

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out? Thanks

enter image description here

My water softener was filling up with water and when I called the tech specialist, they said it was my O-Rings were damaged and needed replacement. On taking the top parts off the drum, the inside of the OUTLET piping going into the house is a brown waxy/slimy substance. I called the Kenmore technical guys again and they said that the resin in the drum had turned to mush and I needed a new softener - this is 14 years old now. Please see below pic and advise if this is the case or what else it could be. Please also advise if this is toxic and what anything can be done to clean it out? Thanks

EDIT - I see that resins can be replaced. If this is a resin issue, can the resin be replaced easily enough?

enter image description here

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Andrew Findlay
Andrew Findlay
  • 869
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  • 27