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We are currently redoing our master bathroom and our contractor just got half way through laying the tile on the floor. The grout was supposed to be 1/8" wide, but there are quite a few places (mid-field) where the gaps between the tiles are much wider or smaller. The tile we chose is a dark gray limestone-look porcelain and we want to combine it with light (platinum) grout, so the grout will stand out quite a bit relative to the tile.

Clearly, it's not going to be possible for anyone to get all tile gaps to be exactly 1/8". What would be an accuracy (minimum to maximum gap size, for example, or standard deviation), that I should be able to expect from a professional contractor? 10% off from 1/8"? 25% off? 50% off (i.e. 1/16 to 3/16, or: the widest gap is 3 times as wide as the smallest gap)? More?

Here's an example of what the floor looks like:

enter image description here

It's a bit hard to tell since the grout isn't in yet and the floor is dusty, but for reference, I placed two of the alignment spacers into the picture: In one case, it easily fits sideways into the grout and in the other case, it barely fits the correct way. So, one grout-line will be almost twice as wide as it's "direct" neighbor... It's easier to see if you zoom in.

Actually, why don't I add the zoom-ed in one:

enter image description here

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real Stone tiles are not always same size. So you will have variation in grout lines. Ceramic/porcelain should be all the same. I always use spacers with ceramic so i do always get same grout line. I would say more than 1/16" difference would be something to complain about. –  Justin K Feb 27 at 23:41
    
If your not happy I would have him remove the worst ones and if they break you will pay for extra tiles. –  Justin K Feb 27 at 23:45
    
@JustinK It's porcelain. It just looks like real stone. And the tile is pretty much perfect (at least to the eye). –  Markus A. Feb 27 at 23:45
    
I was expecting to see worse. If the tiles are perpendicular to you when you walk in bathroom like the picture I dont think it will be noticable unless you are looking for it. –  Justin K Feb 28 at 0:19
    
@JustinK I added another close-up. You don't think a factor of almost 2 in width-difference will be noticeable even if we use very light-gray grout (kind-of the same color as the thinset you can see in the left gap)? –  Markus A. Feb 28 at 0:49

3 Answers 3

up vote 5 down vote accepted

There may or may not be an easy answer to your question. I would start by calling the grout and tile manufacturers to get their opinion. In general though... You should reasonably expect to get the quality of service you contracted and paid for.

Bottom line is do you think you're getting what you paid for. Not what you think you paid for. If you hire the best electrician in your area to paint your kitchen, don't expect to have the best painted kitchen in town. If you don't hire someone who specializes in tile installations, don't expect to have the best tile work either. If you hire the best tile setter you should expect to have an amazing tile job. You should always check references and try to see examples of their work from the people that you found them through so you have an expectation on the general quality of their work.

Looks like a 3x9" tile (or somewhere around there) which results in a lot of grout lines. On top of that you want thin grout lines. It all adds up to a difficult tile installation. At what point was the contractor aware of the tile you were using? Was it when you spec'd the job or the day he showed up to lay the tile? Usually there's a little bit of blame on both sides.

I'm just a DIY'er but I would have used more tile spacers than he appears to have used (based on the marks in the mortar not the spacers in the photo) and would have scooped out any excess mortar in the joints and off the faces of the tile before everything dried. There may however be other issues that affected the spacing that were outside his control or the budget for the project.

Things may look different (better or worse) once the grout is in. Maybe you want to put grout in a small section before the rest of the tile is laid to get a better idea. If you're not happy talk to your contractor to see what can be done. Depending on the situation it's probably fair that both parties eat some of the cost to redo (or not.) Or just get a different contractor.

Update

Found this info from the Tile Council of North America's FAQ There are also apparently some ANSI Standards on this.

What is the standard for variations in grout joints?

When evaluating grout joints, it is important to consider that the grout is used to adjust for differences in the following:

Variations in the size of the tile Changes in the plane of the substrate Changes in the thickness of the tile (often this applies to hand-molded tile) Variations in the rustic profile of the tile The standards for the manufacture of tile allow for variation from tile to tile. While the standard details this exactly, it is not uncommon for some manufacturers to ship tile with about 3/32" difference between the largest and smallest tiles in a box.

Grout must adjust for these differences between tiles so understandably there can be some variation in the width of a grout joint.

Generally, it is advisable to use a grout joint at least two times the average difference between the largest tiles and the smallest tiles. A smaller joint will exacerbate the differences between tiles as the human eye can readily see very small differences as a percentage of the total grout joint. For example, while a difference of a 1/16" of an inch may seem small on a 12" tile, this is readily apparent compared to a 1/8" grout joint.

As the plane of the tile changes, the grout joint allows for this change. Should tile go over a hump in the floor, the grout joint will open; when tile follows a depression in the floor, the grout joint will narrow.

Clearly, grout joints also accommodate both changes in the thickness and profile of rustic, hand-molded tile.

Perhaps due to these variables, there is not a numerical standard to which the tile grout joint must conform.

ANSI A108.02, Section 4.3.8 of the ANSI A108 standard says, "Nominal centerline of all joints should be straight and of even width with due allowances for hand-molded or rustic tiles."

ANSI A108.02, Section 4.3.10 addresses variations in the plane of the tilework. This section states, "Finish floor and wall areas level and plumb with no variations exceeding ¼" in 10 feet from the required plane."

However, it should be noted, elsewhere in the standards the plane of the subfloor is required to be similarly flat.

Tile installed by the thinset method is really a surface finish that will follow the plane of the substrate. As such, variations in the substrate will be reflected in the tile layer, unless additional leveling is performed.

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Good point about hiring a specialized tile setter... He's a general contractor and is having his "foot soldiers" do these kind of things. For that, maybe I did get a good result... I was just hoping that there are some workmanship standards that everyone should be able to pass, preferably measured with numbers (standard deviation of grout width no more than x% of target). The tile is 6x24 and the grout lines are 1/8". Didn't look like it should be that difficult... It just doesn't feel good if you look at something and go: "Man, I could have done this nicer, faster, and much cheaper myself..." –  Markus A. Feb 28 at 16:40
    
@MarkusA. Updated my answer with some more information I found relating to ANSI standards for tile grout line variations from The Tile Council of North America. Again if you don't feel you're happy contact the GC before any more tile gets put down. –  OrganicLawnDIY Feb 28 at 19:37
    
"For example, while a difference of a 1/16" of an inch may seem small on a 12" tile, this is readily apparent compared to a 1/8" grout joint." In the document you linked they even say "This would be immediately noticeable and unattractive." Perfect! That's the kind of strong statement I was looking for. Thank you! Great reference! Given that our tile is pretty much perfect, I think 50% variation is a lax-enough upper limit for what I would think is acceptable and should be re-done. Let's see if I can get our contractor to agree... It'll only affect 5 or 10 tiles or so... –  Markus A. Feb 28 at 20:09
    
@Markus, is this the Marazzi Montagna tile from Home Depot? –  OrganicLawnDIY Feb 28 at 21:18
    
Actually, this tile was a rare find. We were trying to match dark grey limestone as closely as possible without the maintenance needs. It's the Eternal Limestone series from Arizona Tile in the color Anthracite (arizonatile.com/ETERNAL-LIMESTONES-SERIES-P909.aspx - it's much less brown in real life than in their picture). The size (6x24) is available as a special order. No other limestone-look tile that we found even came close to this one. And they are nice and thick (almost 3/16") and commercial-rated, so I'm hoping (if we can get them laid right) that they will last a life-time. –  Markus A. Feb 28 at 21:43

If you're not happy with the job or you have concerns, you should talk to the contractor. Make sure it's very clear what quality level you expect, and that you're concerned that this does not meet that expectation.

You may find that there was a reason the tile was installed in this way, and that the experienced tiler knows you'll never notice the flaws in the finished product.

If you're inches from the floor with a micrometer in hand, you'll notice every imperfection. However, if you're 6' from the floor, your eyes might say it's good enough. Most times in building, it's not about being perfect, it's about looking perfect. Once the floor is done and the grout is in, you might never notice the differences. Though the opposite may also be true, and the grout may make the differences stand out badly.

The fact is, you've hired the contractor to complete a job. If you're not happy with the work, you should discuss it with the contractor. If they are unwilling to meet your expectations, you may want to consider finding a new contractor.

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+1 on noticing things more in different situations. Know someone that had a contractor redo a kitchen and it looked great but there was one small flaw of trim not lining up perfectly that I didn't even notice until it was pointed out. –  OrganicLawnDIY Feb 28 at 15:42
    
I totally agree. My best friend has had clients who would ask him to redo work that deviated by a 64th of an inch, because that kind of perfection was important to them... so he did (it was interior finishing work, and they paid him well, so it was difficult but not unreasonable). I also helped him on some jobs where "good enough" was good enough, and so he did it that way. A contractor should be able to do the job to whatever degree of perfection you're willing to pay for ;-) If he can't, you should find someone who can. –  mHurley Feb 28 at 15:50

I think there are several variables that are missing from the question.

  1. Is the tile rectified? If not you are willing to pay (less) for variable tile then complain when it goes in variably?
  2. Was the floor exactly flat? I have had to push grout lines so that my tiles didn't have a lip from one to the next.
  3. You didn't say how flat the floor is. It is a floor. Being flat is important.
  4. You didn't say what expectations were set from the beginning. Did you ask the contractor who was doing the install?
  5. You didn't say what kind of house you have. If I were flipping a 200K house in my area I am sure the floor would do. If it were an 800K house it might be different.
  6. You didn't say how much you were paying for the job. A lot of times you get what you pay for. You aren't going to get a world-class install for $4 sqft.
  7. Who did all of the prep work on the floor? If the contractor didn't create the subfloor did you walk through and discuss concerns about the install?

All of these are basic variables of a floor tile install. I am not saying they did a great or horrible job but all of these things factor into that. If you had perfect tiles, perfect subfloor, and paid them a pretty fair price then I would say that the install is on the low end to poor. Really the situation sucks because it's done and it sounds like it's not bad enough where you will demand a redo. So you are stuck in the middle. Contractor might give you a discount or tell you to go to hell. I doubt they would pull up the tile and redo it. Also I doubt that you want them pulling up just a few pieces which could present more issues.

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