I am hoping this doesn't fall into off-topic territory. If it does, I'll just have to find another website to ask it on.
I am the president of an HOA and one of our unit owners is experiencing water leaks due to a potentially bad roof install last year. I originally reported the problem in 12/16. They've come out once and blamed the leak on "ice damming" which they do not cover in the contract. I had someone else take a look at pictures of the install who added captions to the photos explaining how the install was potentially bad. I forwarded these pics to the project manager who told me he'd return my call after he reviewed them. He didn't call back in two days. After lots of complaining, I finally got a call back from one of the co-owners on 12/19 who left a message on my VM. I returned his call a few hours later and he didn't return my call at all. I had to call him back on 12/26 where he told me he and his team would be out on 12/27 or 12/30. He never called. I called him on 12/31 and again today where I'm still waiting for his call.
- What do you do when a company is very leisurely about returning your calls or even not at all?
- What do you do when they say the problem is not their fault?
- If there's the potential for leaking to occur and they're not owning up, how do you go about fixing the problem in the meantime? Do you just needlessly spent more money to have another company come out and fix it? Is there a way to prove that they're accountable for the bad install?
I know that SE deals in objective problems only (usually, at least), but there's simply no other trustworthy Q&A site out there, so I am hoping I can get this one answered here. Thanks.