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Here's a photo of my setup:

enter image description here

The hose and nozzle hanging down in the picture make up the shower head assembly (it is a hand shower that can hang up on the wall or be removed for directed use). You'll note that the shower is running, but a good portion of the water flow is still leaking through the faucet (with a corresponding loss in pressure at the shower outlet) even though I have the diverter set as forcefully as possible to direct water to the shower head.

I'm assuming that there is some component inside the faucet that needs to be replaced, but I'm not sure which and/or how to go about it. Any suggestions?

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up vote 7 down vote accepted

You need to replace the diverter, which in your case is also part of the spout. This should be a relatively easy and cheap replacement. Usually the spout is held on with a set screw located in the bottom - you loosen the screen and the spout will twist/pull off. Replace it with a new spout and diverter, tighten the screw and enjoy!

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Alternatively the spout may unscrew. If you cannot find a set screw (which will be where Steven said), try twisting it counter clockwise - GENTLY. –  The Evil Greebo Jan 4 '13 at 18:37
    
Thanks, I'll give that a shot. –  Jason R Jan 4 '13 at 18:44
    
Do I need to turn off the water to the house to do this, or is it sufficient to have the water to the tub off? –  BlueRaja - Danny Pflughoeft Sep 18 '13 at 19:58
    
Personally I would turn the water off but it's not completely necessary in this case. –  Steven Sep 19 '13 at 0:37
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