Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I've followed the steps outlined on the keypad.

press 3,5,7 prog

enter keycode between 3-8 digits, hit prog

press the learn button on the garage door opener

while the learn button light is blinking, enter the code and press the open button.

My issue is at this step. The learn button light starts blinking, but when I enter the code, it doesn't turn from blinking to constantly on. It seems the keypad is not communicating with the opener. Any thoughts?


I know that the garage door will open and that it can receive wireless communication because I have a working wireless opener. It is also wired to an opener within the garage that can turn on the lights and open/close it.

share|improve this question
Also, is there a good way to test if the keypad is actually broadcasting? – Andrew Dec 15 '12 at 21:19
up vote 1 down vote accepted

Your best bet is to call Genie customer service. They will be able to confirm if the keypad is truly compatible with your exact model opener. They can walk you through all possible troubleshooting steps while on the phone, and what the next step would be if they can't resolve your problem. The one time I called them the time on hold was minimal and I was not endlessly transferred around to find the right person.

share|improve this answer
Thanks. Not a solution, I guess, but I think this is probably my best bet. – Andrew Dec 16 '12 at 12:06

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.